policies

We do not accept puppies younger than 5 months due to puppy vaccines not being fully completed.

We do not board females that are in heat. 

With male dogs boarding as well, it can cause major disruption in the kennel. 

If your female is not spayed, please be mindful of her expected heat cycles. If a dog comes into heat while boarding, she will not be able to stay for the remainder of reservation dates.

Documentation of UP TO DATE vaccinations from a licensed veterinarian is required for boarding.  * We do not accept puppies under the age of 5 months due to puppy vaccines are not yet completed.

All guests must be illness free for the past 30 days

**Please email records at least one week prior to your arrival day. 

salemcreekkennels@gmail.com

• Distemper/Parvo
• Rabies
• Bordetella
• Canine Influenza (recommended, but not required)
• Annual fecal and heartworm test
• ** In addition to vaccines, all dogs must be flea and tick free
• In the event fleas or ticks are found on a dog, the owner will be charged for a bath and will not be able to stay for the remainder of reservation dates.

All drop offs and pick ups are by appointment only.

A stay is not considered reserved until a set time 

for both arrival and pick up is provided.

• Charges begin the day of arrival and daily charges apply through pick up day. 
• Pick ups before 12pm will not be charged.
• Last arrival or pick up time is 6:00pm. 

These rules are set out of respect for all scheduled customers.

*** We use the submitted arrival form times for scheduling our day around outside play times and other customer arrivals and departures. We want to ensure the safety of each of our guests.***

While we are flexible with needed time changes, we do ask that you contact us first

While we understand that reservation dates and times can change due to unforeseen reasons, our scheduling intake of customers is based on the reservation dates and times provided to us so we know what we have available to others wanting to make reservations. Holiday seasons are busy and with limited space we often have to turn customers away due to being full.

Applied charges, during holiday times, will now reflect those submitted reservation dates and times. 

If your reservation ends sooner than scheduled or your afternoon pick up time changes to a morning pick up, you will still be charged the scheduled dates and time you submitted.

All pick ups after 12pm will be charged our $35 daily rate per dog

If you have a scheduled pick up before 12pm and your pick up ends up being after 12pm, the daily rate per dog will be applied for that day.

**FOR SAFETY REASONS, ONLY KENNEL STAFF IS ALLOWED IN THE KENNEL AREA AND PLAY YARDS**

• Upon arrival, a staff member will either take your dog to a play yard or to their designated kennel.
• Staff will take care of setting up your dogs kennel with any items brought from home (bedding, toys, etc...)